All important information & tips for charging ELOOP-Cars

April 9, 2020
Step by step to a full battery!

For many people, electric cars are still unfamiliar. Most of them have had no experience with the loading of vehicles in particular. Especially in Vienna, charging and parking can be combined excellently, saving you the annoying search for a parking space. In this article we show you how easy it is to load the vehicles and what advantages it has for you.

But how does charging work now?

  1. All ELOOP cars are equipped with a Wien Energie charging card, which is either stored in the central console or in the glove compartment. You can charge our cars for free at all public Wien Energie charging stations within Vienna.
  2. The charging cable is located in the trunk of the car. Plug one end into the charging station and the other into the vehicle. Then hold the Wien Energie card to the RFID reader at the charging station. As soon as the lights at the station are solid blue, the charging process has started. The current battery level is now updated every few minutes in the ELOOP app.
  3. You can now pause your trip or end the rental. Please note that ending a trip at a charging station is only possible, if the battery is below 50%.
  4. To be able to disconnect the charging cable, unlock the car with the key. Depending on the model, you have to press “Unlock” twice every now and then. Unplug the charging cable from the vehicle first and then from the charging station.
  5. After the car has been charged, it must no longer be at the charging station. This also applies to charging stations in our home zone. It is a requirement of the city of Vienna. If you ended you trip at a station, we will take care of unplugging the car.

The general rule; if you park at a charging station, the car must be charged. Only parking, even with an electric car, is not permitted. Please make sure that the electric vehicle is no longer at the station than the charging process takes.

The following applies to public charging stations:

From Monday to Sunday between 8:00 a.m. and 10:00 p.m., the space must be released after the charging process, at least 15 minutes after the electric car is fully charged. The electric vehicle can stop between 10:00 p.m. and 8:00 a.m.

Charge & Save

Since March 2020, you can benefit from reduced daily tariffs for all ELOOP cars if the vehicle is parked again with at least 90% battery power. This means that you can easily save yourself 10€ by charging your car for free at a Wien Energie City charging station before the end of your rental. End your trip in a public parking lot. In this way you not only support us so that our cars can be rented again as quickly as possible, but you also save money!


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